Privacy Policy

At Signol, we care about your privacy rights. This Privacy Policy explains what data we collect about you and how we use it to give you the best experience while visiting our website and using our products and services.

Our relationship with you

When you visit our website, Signol may automatically collect some information about you and/or receive personal data directly from you via a contact form or a chat box. In such cases, Signol acts as the data controller. This means that we decide the purposes and means of processing your personal data and are ultimately accountable for compliance with data protection laws.

When you use our products and services, we process your data under the direction of our customer (which may be your employer or another company authorised by your employer) and act as a data processor. Our customers, as data controllers, are responsible for complying with data protection laws that require providing you notice and/or obtaining your consent before collecting your personal data and sharing it with us.

Personal data we collect and our legal bases for processing

Information we automatically collect when you visit our website

• Internet network provider.
• Parts of our website you visit.
• Clicks.
• Date and duration of your visit.
• Information from your device, such as device type, operating system, screen resolution, etc.
• Cookies and other similar technologies.
• IP address.

We collect this information to analyse, develop, improve, secure or optimise the performance of our website. We store this information temporarily and, where possible, process usage data in an aggregated and/or anonymised form. When processing automatically collected personal data for these purposes, we rely either on our legitimate interest or your consent (for example, cookies, which are not strictly necessary).

Information you provide to us via our website

While using our website, you may share with us information about you, such as:

• First and last name.
• Email Address.
• Phone number.
• Other information you decide to share when communicating with us in a chat box.

We use this information to contact you by email or phone regarding our products, services, and special events that might appeal to your interests. In such cases, we rely on your consent to process your personal data. You can opt out of receiving marketing communications by following the instructions located at the bottom of marketing emails.

Information we collect in order to provide you with our products and services

We process your personal data that we receive from our customers, their affiliates, and other service providers designated by our customers. We also may automatically collect information about you when you use our products and services.

We may collect the following categories of personal data relating to you:

• First and last name.
• Professional email address.
• Rank.
• Professional IDs.
• IP address.
• Information about your interactions with our products and services, such as logins, page views, clicks.
• Cookies and other similar technologies (for further information, please refer to Signol’s Cookie Policy).

We may use this information to maintain, provide, and improve our services; analyse and research how you interact with our products and services; ensure security, for example, securing our products and services against fraud or unauthorised activity; identify and fix bugs and errors. In such cases, we rely either on the agreement with our customer or another party providing us with your personal data, or on our legitimate interests.

How we disclose your information

We may need to disclose your information to third parties to provide our products and services to you, to perform our obligations under the agreements with our customers, or to comply with our legal obligations. Sometimes, such disclosures will involve the transfer of your data to third countries, such as the United States. In such cases, we ensure that we implement appropriate safeguards to protect your personal data and comply with data protection laws.

Some examples of situations where we may disclose your personal data:

Service providers

We may share your personal data with third parties to make our products and services run smoothly. You can find a list of our sub-processors here.

Affiliates and subsidiaries, business transfers

We may disclose your personal data to our affiliates and subsidiaries. If the ownership of our business changes, we may transfer your information to the new owner to ensure that our products and services continue to operate.

Customer’s affiliates and business partners 

We may share your personal data with our customer’s affiliates and other third parties designated by the customer in accordance with our agreement with the customer.

Security

Signol takes technical and organisational measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure, or access. However, no method of transmission over the Internet and no means of electronic or physical storage is absolutely secure, so we cannot ensure or warrant the security of that information. We are constantly updating and improving our safeguards to provide you with the best experience possible.

Data retention

We will retain your information for the period necessary to fulfil the purposes outlined in this Privacy Policy, to make our products and services available to you, or as instructed by you unless a longer retention period is required or permitted by law.

Your rights

Upon your request, and subject to applicable legal exceptions, we will:

• Provide access to and/or a copy of certain information we hold about you.
• Provide you with information about categories of information we collect or disclose about you, the categories of sources of such information, the business or commercial purpose for collecting your information, and the categories of third parties to which we disclose your information.
• Prevent the processing of your information for promotional purposes, including direct marketing.
• Update information which is out of date or incorrect.
• Delete certain information which we have about you.
• Restrict the way that we process and disclose some of your information.
• Transfer your information to a third party provider of services.
• Revoke your consent when the processing is based on it.

Please note that sometimes we won’t be able to perform your request if the personal data is necessary for our legitimate interests or compliance with legal obligations.

You have a right to complain to a data protection authority about our collection and use of your personal data. More information about filing a complaint with the ICO can be found here.

Updates of this Privacy Policy 

We will make changes to this Privacy Policy from time to time. Depending on the changes made, we will provide you with a notice about the new version of this Privacy Policy.

Contact us

You may exercise your rights and ask us questions related to this Privacy Policy by contacting us:

• By email: info@signol.io
• By post: Waverly House, 9 Noel Street, London, W1F 8GQ, United Kingdom.